What information we collect from you
When you request a quote or book a shift with Sindoor Shifting (IBA Code: MUO-2547), we collect personal information necessary to serve you better. This includes your name, contact number, email address, current address, destination address, and details about your household or office items. We also collect information about your preferred moving date and any special requirements — like shifting a piano from a Gurgaon apartment or an office relocation in Hyderabad's HITEC City.
Payment information is processed securely through our payment partners. We do not store your full credit card or debit card details on our systems. If you provide vehicle registration details for car relocation, we retain those solely for the purpose of transport and documentation.
How we use your information
Your data helps us deliver the service promised. We use your contact details to provide same-day quotes, send you updates about your shift, and maintain communication with our trained crew across Delhi NCR, Mumbai, Bangalore, and other cities. Your address information helps our logistics team plan the most efficient route — whether you're shifting within Sector 52, Noida or across states.
We may contact you via phone, SMS, or email to confirm your booking, share tracking updates, and request feedback after your move. Since 2015, we've served 7,500+ verified families, and your feedback helps us maintain that trust.
If you've opted into our newsletter, we'll send you occasional tips on household shifting, office relocation, and vehicle shifting best practices. You can unsubscribe anytime by clicking the "Unsubscribe" link in any email.
Data protection and security
Sindoor Shifting takes data security seriously. We use industry-standard encryption (SSL/TLS) on our website and mobile app to protect information during transmission. Our servers are hosted with secure cloud providers compliant with Indian data protection norms.
We limit internal access to your personal information to team members who need it to process your shift. Our crew members sign confidentiality agreements and are trained in protecting customer privacy. Even your inventory details — whether you're moving a 2-BHK from Delhi to Bangalore or a 5,000-square-foot office — remain confidential.
We retain your data only as long as necessary. Typically, we keep records for 7 years to comply with GST regulations and to address any post-shift disputes. Older records are securely deleted.
Sharing your information
We do not sell your personal information to third parties. However, we may share data with:
- Our logistics partners: Our pan-India network of trained crews receives only the information needed to execute your shift safely.
- Transit insurance providers: To process your comprehensive transit insurance (included on every move), we share relevant details with our underwriters.
- Payment processors: Banks and payment gateways receive only transaction-related information, never stored card details.
- Regulatory authorities: If required by law, we may disclose information to government agencies. We will inform you unless legally prohibited.
Your rights under Indian law
You have the right to access, correct, or delete your personal information. Write to us at [email protected] with your request, and we'll respond within 30 days. You can also request that we not use your data for marketing purposes.
Under the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP), 2023, you have additional protections. If you believe we've misused your data, you may lodge a complaint with the Data Protection Board of India.
Cookies and tracking
Our website uses cookies to remember your preferences, login information, and to analyze how visitors use our site. These help us improve the experience for families planning a shift from Indirapuram to Bangalore or researching moving rates.
You can disable cookies in your browser settings, but some features of our website may not work properly. We do not use cookies to collect sensitive financial information.
Third-party links
Our website may contain links to third-party websites (such as payment gateways or partner logistics platforms). We are not responsible for their privacy practices. Always review their privacy policies before sharing information.
Contact us and disputes
If you have concerns about how we handle your data, contact our Privacy Officer at +91 9911076600 or [email protected]. We'll address your concerns promptly.
Sindoor Shifting is registered under GST (registration details available upon request) and operates as an IBA-Approved mover across India. For any disputes regarding data privacy or this policy, the exclusive jurisdiction is the courts of New Delhi.
Policy updates
We may update this privacy policy as our services evolve or as Indian data protection laws change. We'll notify you by email or by posting the updated policy on our website. Your continued use of our services means you agree to the updated terms.
Last updated
This policy was last updated in January 2025. If you have questions, call us at +91 9911076600 or visit our contact page.
Frequently Asked Questions
What personal information does Sindoor Shifting collect from me?
We collect your name, phone number, email, pickup/delivery addresses (with pincodes), household inventory details, and payment information when you request a quote or book a move. Optional information like GST number (for business shifts) and corporate details helps us customize your service. We never ask for Aadhaar or passport numbers unless legally required for specific interstate moves under local regulations.
How does Sindoor Shifting use my data?
Your data helps us generate accurate quotes, confirm bookings, dispatch trained crews to your pincode location, provide transit insurance coverage, send move-day updates, and follow up post-delivery. We use your contact details only to serve your relocation — never for unsolicited marketing unless you've opted in. GST compliance also requires us to retain invoice data for 6 years per Indian tax law.
Is my payment information safe with Sindoor Shifting?
Yes. All credit card, debit card, UPI, and net-banking transactions are encrypted using 256-bit SSL technology. We never store your full card details — only reference tokens for future bookings if you consent. Payments are processed through NPCI-approved gateways compliant with Reserve Bank of India guidelines. Our GST registration ensures transparent billing with full invoice records.
How long does Sindoor Shifting keep my personal data?
We retain your data only as long as needed: booking details for 6 years (GST/tax compliance), transit insurance claims for 5 years (claim resolution), and marketing consent records for 3 years. After your move, you can request deletion of non-essential data. However, we maintain records required by Indian law (GST, labor compliance, consumer protection) indefinitely.
Can I track how Sindoor Shifting uses my location data?
Yes. We use your pickup/delivery pincode and route data only to assign crews, estimate transit time, and provide real-time tracking (if you've booked our GPS-enabled service in select NCR, Mumbai, Bangalore, and Hyderabad zones). Location data is deleted 30 days post-delivery unless you file a claim. You can opt out of real-time tracking in your account settings anytime.
What are my rights if I want to delete or modify my data?
Under India's IT Act Section 43A, you can request access, correction, or deletion of your personal data anytime. Write to us at <strong>[email protected]</strong> or call <strong>+91 9911076600</strong>. We'll respond within 15 days. Deletion requests for non-statutory data (GST, insurance claims, consumer disputes) are honored immediately; statutory data retention follows Indian law timelines.
Does Sindoor Shifting share my data with third parties?
Never for marketing. We share minimal data only with: (1) our verified IBA-network crews in your zone to execute your move; (2) insurance partners (for transit coverage claims); (3) government authorities if legally compelled (GST, court orders, police). All third parties sign strict confidentiality agreements. You control this via consent options during booking.
What if I find a data breach or privacy violation at Sindoor Shifting?
Report it immediately to <strong>[email protected]</strong> or +91 9911076600. We investigate within 48 hours and notify you within 72 hours per IT Act rules. We carry cyber liability insurance. For unresolved complaints, file with the Telecom Dispute Resolution and Appellate Authority (TDSAT) or your state Consumer Commission — Sindoor's GST registration ensures legal accountability.